Refund Policy
Simple cancelations, transparent policies. Learn about our student protection guidelines and money-back guarantees.
1. Transparent Student Protection
We are extremely confident in the educational value provided by our AI assessments and curated practice exam materials. However, if the platform does not suit your learning style, we offer a straightforward refund policy designed to protect both the student and our cloud-powered computing assets.
2. 7-Day Money Back Guarantee
If you purchase a premium plan (Weekly, Monthly, or 90 Days) and are not satisfied, you may request a full refund within exactly seven (7) days of purchase, under the following fair conditions:
- You have completed no more than five (5) AI-powered scoring evaluations (speaking or writing submissions).
- This represents your initial subscription purchase (renewals or secondary activations are excluded).
- You have not downloaded full prep databases or exported full study guides.
3. Initiating Your Request
To request a refund, simply shoot an email to our support team at support@prepingo.io with the subject line "Refund Request - [Your Email]". Please specify your order transaction code or checkout email. We promise to process all eligible refunds within 48 business hours.
4. Processing Timelines
Once approved, refunds are credited back to your original source of payment (via our Stripe integration). Depending on your bank or credit card merchant, the funds will typically show up on your statement within 5 to 10 banking days.